Managers call- I explained everything to her and she let me talk about the issue. Then when I tried to contact their Customer Service, they don't have a phone number. Ordered sodas. If youve got a lot of people, Topgolf will set aside a space to accommodate your group. Its best on Wednesdays, from 7-11 p.m., when a $15 cover gets you unlimited gameplay; $2 off all appetizers and drink specials; and a bay for you and your friends. TopGolf needs to make certain these folks stop using their name/brand. Each person must pay $5 if they have never been to Topgolf before. Located at 780 Logan Avenue North, Renton, Washington. Hourly rates typically range from $25 to $70 per bay, with additional costs for food and beverages. They lie to get you to work for them, and then they treat you like crap until you quit! Just curious why is the $50 reservation fee not put towards game play? If a customer wants to switch dates that are entirely outside of the original reservation dates, there is The cost to rent a bay is higher at peak hours. Refund Policy - Topgolf Store Refund Policy We want you to love your Topgolf experience, so we offer free returns on orders sent to U.S. addresses within 30 days of delivery. Basically topgolf is the worst managed establishment in it's entirety. You agree that Topgolf has the right, but not the obligation, to display and use your name, likeness and other personal information submitted by you with the submission. Separate fee for the reservation. The games can be a bit pricy and I certainly wish it would be cheaper but I think the fun makes up for it. Venues. So I purchased my gift cards $700 worth and went in on a Sunday. TOPGOLF, ITS AFFILIATES, LICENSORS, SUPPLIERS AND ANY OTHERS INVOLVED IN CREATING THE SITE AND/OR ITS CONTENTS MAKE NO REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES, DATA ACCURACY, SYSTEMS INTEGRATION, OR QUIET ENJOYMENT. He insulted us, and the manager and did nothing to help. The hourly rate of bays will vary based on the time that you are renting the bay. Also, I spoke to someone on the phone about reservations and they did not say anything about the $25.00 reservation clause. Sit back and relax while we do the work. If you are more than 15 minutes late for your reservation, you may lose your reservation as well as not receive a refund. You agree that all such material, information and ideas are your own original works, and that they have not been published, publicly displayed, performed or transmitted in any manner whatsoever. They didnt care. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you cancel your reservation too close to the start date, additional. The managers are absolutely horrible to the employees. Do you need to bring your own golf clubs? triples, etc.). Customers may also initiate a refund Website: Topgolf.com/events Fees vary by location and/or activity. If you are making a reservation choose a freetime slot not the $25.00 reservation charge. . Management has even less of an idea. Youll be strangers at the outset but not for long. Topgolf provides golf clubs for use, and they don't cost anything to rent. Pass discounts only apply to the recreation (or use) fee for the facility. I need to cancel/refund my Fast Track booking. As fun and exciting as this location is, there is really no reason to bring your golf clubs just for a game at TopGolf. If your Topgolf playing card is lost, stolen or damaged, just stop by the Guest Services desk on your next visit, and we will replace it for a small fee of $1. Please contact us at 866-867-4653 and select the menu option for the Topgolf facility nearest you. Plan accordingly, in fact, and theyll even rent you the entire place. The poor service didn't help!! You book a tee time. He insulted us, and the manager and did nothing to help. But any college student can play college Topgolf. Their whole system is a joke [I am trying not to use profanity]. And all that does is put you up on the list when you get there, it doesn't guarantee a time. For Your use of this Site does not create, and nothing contained in this Site shall be construed as creating or conferring to you, by implication, estoppel, or otherwise, a license or any other rights in trademarks, service marks, copyrights or other intellectual property rights or any other rights of Topgolf or any third party. Normally, 1 bay costs $45 (So $90). We sure do! These areas provide lower chairs and allow a group to be at the same level. Be sure to review this Terms and Conditions Agreement periodically for updates, as your continued use of the Site signifies your acceptance of any changed terms and conditions set forth in this Terms and Conditions Agreement. The view from our booth was stunning and we just happened to catch the sunset during our stay. The app is a snap. If you are not able to do this, please get in contact. changed until 18 days have passed from the original booking date. To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400(Included). I mean in mass produced fried crap how does it take so long to cook. You may need to wait additional time. Its not my fault that the right hand does not talk to the left hand. Was our first time & will definitely be back! At least the healthcare worker discount took off $6. Sometimes we post sponsored content from this account, and it is labeled as such. Topgolf shows its appreciation to military, veterans, medical professionals, first responders, and teachers with an exclusive 10% discount. You can accept the refund, a credit note, or reschedule the Event. If any clause or provision set forth in this Terms and Conditions Agreement is determined to be illegal, invalid or unenforceable under present or future law, the clause or provision shall be deemed to be deleted without affecting the enforceability of all remaining clauses or provisions. Food and beverage service was 40 min delays or forgotten about all together. Make a reservation in advance. Went for dinner and to play Topgolf. So for all parties involved, and we do mean parties, please follow our code of . Book a reservation at Topgolf Renton - Swing Suites. Staff has no idea what is going on. Mel P. An employee stole our chair. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hey there! It doesn't matter how many people are playing -- up to six can play -- in each bay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As long as you enjoy swatting golf balls, you might as well learn to do it better. If they choose to depart early, they may forfeit the recreation fee for the day Please see our Privacy Policy for more information about the steps we take to protect your privacy. Pending charges are used to verify your billing address and the validity of your Payment Card, are temporary (typically 3 to 7 days in length) and will not be converted into an actual charge to you. Our Site and all of its contents (including, without limitation, articles, text, photographs, images, illustrations, graphics, video material, audio material, and software(collectively, the Intellectual Property), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. You may terminate this Terms and Conditions Agreement, immediately without notice to Topgolf, at any time by discontinuing your use of the Site, and your use of any information you have obtained from the Site. There are even packages that combine coaching and gaming in one price. Party not dropping in. This English-language Terms and Conditions Agreement is Topgolfs official agreement with users of this Site. You get 20 balls per game. Here are nine ways to make the most of your visit, Hannah Green survives 3-way playoff for emotional victory at JM Eagle LA Championship, Tour Confidential: Tony Finaus rise, Justin Thomas career, summer trips, In defeat, Jon Rahm says 1 sentence that may inspire YOU to work on Monday, 2023 Mexico Open at Vidanta: How to watch, TV schedule, streaming, tee times, Meet the new GOLF Top 100 Teachers of America, How the arrow on Tony Finaus Ping putter can benefit YOUR game | Winners bag. There is no change fee if a customer extends or shortens a reservation, as long as the change includes dates Its the mothership, the largest and most lavish of all the companys venues, with four floors of hitting bays; 5 bars; 2 swimming pools with cabanas; a concert venue; a private event space; and 200-plus high-def screens, in case you cant find anything better to do. $25.00 per hour per day or look into a group rate. We went on a Friday when they first opened. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. We love Top Golf- always good family fun. Our Site may provide links to websites not operated by Topgolf. If you made a deposit for your reservation, the facility would more than likely refund your money. One of the things that makes Topgolf so popular is its state-of-the-art facilities that feature climate-controlled golf ranges. more. Thats right. The pass can only be used for one site during a time period. Not any college student can play college golf. They would not accept my TopGolf gift cards and ignored my TopGolf membership card. If you don't have reservations on Saturday what's average wait time? We will have no liability for losses or costs which you may incur due to such cancellation,but we will refund your booking payment (in full as soon as possible) or offer you an alternative date and time for your Event if available. Since I had several TopGolf gift cards, I went there anticipating the ability to ***** a few clubs and have an enjoyable experience -- as I've had at other TopGolf locations. Find incredible places and experiences that help you bring home a story through Recreation.gov reserves the right, when necessary, to modify reservation policies. You can also pick the programming on the TV in your. If your Topgolf Coach Pro fails to give you 24 hours' prior notice of cancellation you will be entitled to 1 extra hour of coaching on top of the session that was missed. If Topgolf is unable to charge your Payment Card (existing or new, if you have provided new Payment Card information,) within the 10-day period, then your Monthly Membership will be indefinitely suspended beginning on the 11th day from the date your Payment Card was initially declined. The latest date and/or time that you can make an advanced reservation or a change to an existing Topgolf, Orlando: "Can you make reservations?" | Check out 6 answers, plus see 297 reviews, articles, and 193 photos of Topgolf, ranked No.449 on Tripadvisor among 1,733 attractions in Orlando. Yes, another email signup thingy in a website footer. If you have any questions regarding our Terms and Conditions Agreement, please contact us by sending an email to feedback@topgolf.com or writing to us at Topgolf International, Inc.,8750 N. Central Expressway (Suite 1200), Dallas, TX 75231, ATTN: Marketing Resources. If you do not agree with this Terms and Conditions Agreement, discontinue or do not use this Site. Check this site for more info. Book now at Topgolf Swing Suite - Grand Hyatt San Antonio River Walk in San Antonio, TX. Mondays call (sales team)- The first person I talked to keep changing my words around and was not understanding my issue. They missed their session since we had a snowstorm. I called the number on the website and spoke to a rep. First, to play at a Topgolf, you have to become a member of Topgolf. The paragraphs entitled Intellectual Property, Disclaimer of Warranty and Limitation of Liability, Feedback and Submissions, Additional Terms, and Governing Law and Jurisdiction shall survive termination of this Terms and Conditions Agreement for any reason. Topgolf Glasgow 35 for 1 hour? I tried to make a reservation using an eGift Card but the system wouldn't accept it unless also entered my credit card info, too. Golf clubs are provided (including clubs for left-handers and junior), but youre not required to use them. You pay it once, and that's it. I need to cancel/refund my Fast Track booking. You agree to bring any and all actions within one year from the date the cause of action first occurred and that actions brought after this date will be forever barred. Speaking to her she had no answers and said hey are a "new" facility and don't have all their process down like older Top Golf venues. There are two fees to play at Topgolf. If you go at night, the lights are cool, but its easier to see the ball in daylight.One hour goes quickly, but you can add more time. Cancellations can be made online or by calling our Customer Call Center at (800) 444-PARK (7275).This service is available 7 days a week, from 8 a.m. to 6 p.m. PST (except New Year's Day, Thanksgiving Day and Christmas Day). For the 30 days immediately following the suspension day, Topgolf may attempt to charge the Payment Card the periodic membership fee every 10 days. To return an item, please email topgolfshop@topgolf.com with your order number and which item (s) you'd like to return. I'm confused on how the total comes out to $590 when it's only $57 an hour. However, because of its popularity, it now has over 70 different locations, with more expected to come in the future. They said it doesn't matter. Well, we sat there for another 1.5 hrs before we finally got to play.so over 3 hrs total wait time! Find out how we combat fake reviews. Much to my surprise, I was informed that "TopGolf ************" is not affiliated with TopGolf, even though all the marketing surrounding the opening of the "******" used the TopGolf logo/image. If the charge is accepted, then your Monthly Membership benefits will be reinstated as of the date the charge is accepted. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, How to Cancel a StockX Order and Get Your Money Back, How to Cancel Your Urban Outfitters Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, Best Way to Cancel Hotels.com Reservation, How to Cancel a Guitar Center Order Easily, How to Cancel a GameStop Order Hassle-Free, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, You do not cancel at least 24 hours before your reservation. Such links do not imply, nor should you infer, Topgolfs association, sponsorship, affiliation or endorsement of material on any other website, and Topgolf assumes no responsibility for third-party websites, including but not limited to any content contained on such websites. However, there are some customers who have reported having problems canceling their reservations with this company. What are Topgolf's safety rules? Can you bring your own clubs to Top Golf in Birmingham, Can u play putput Golf and how much does it cost. Disputing any charge can be a long and drawn-out process. Anyone under 16 has to be supervised by a 21 year old. Most locations have at least one bar area, several giant TVs that are always playing sports, and an outdoor lounge area to relax. Topgolf Ask the community To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400 (Included). Unethical and wrong! Im not so much upset about the wait time as I am that there was no full disclosure up front that it could potentially be that long. over a year ago Reviewed this attraction Sharmin55 Birmingham, Alabama According to our contract that is all they had to provide. Not that Topgolf is golf, exactly. This is a multi-location business. We went to book the week before as that's what we were told to do and they did not release the afternoon slots, we then contacted again and told to wait until the Wednesday before, the system then crashed and we contacted again to be told there is a glitch. Those who choose to access this Site from outside of the United States do so on their own initiative and are responsible for compliance with applicable local laws. You must agree to these Additional Terms before using those areas. can u just go to topgolf to hit some balls. TopGolf officials need to make certain the '***** *****' folks create their own business name/brand separate from TopGolf. Thank you so much for taking the time to leave us this feedback. We were told over the phone no reservations were being taken that day and that we needed to come in person to check-in. Someone would call on Monday. Business Profile Topgolf Public Golf Courses Multi Location Business Find locations Contact Information 8750 N. Central Expressway Suite 1200 Dallas, TX 75231 Get Directions Visit Website. Such a fun experience. While playing our game we were reminded that the minor had to be out before 10 I then replied we have been told by several staff already, my worst ever experience coming here. You shall not submit or otherwise publish through such social media pages any content which libels, defames or invades privacy, or is obscene, pornographic, abusive, or threatening; infringes any intellectual property or other right of any entity or person, including, but not limited to violating anyones copyrights or trademarks; violates any law; advocates illegal activity; or advertises or otherwise solicits funds or is a solicitation for goods or services (collectively Non-Approved Material). Access to any other websites linked to this Site is at your own risk. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Yes, that is correct. Need to find a different location? :), This is the version of our website addressed to speakers of English in the United States. Trusted by over 3 million golfers, GolfNow is the best way to book amazing deals on tee times at 9,000+ golf courses. In addition, you have Event Ambassadors that take excellent care of you, and a sales manager to make your experience smooth and customized to your preference. We do offer other packages as well and you can either book online or speak with a sales manager on the phone or in person. Download the Topgolf App The app is a snap. Date of experience: January 27, 2023. Part high-tech driving range, part entertainment complex, it can be a lot of things to a lot of people. You can cancel a Topgolf reservation by calling the facility where the reservation was booked. Unless otherwise set forth in a written agreement between you and Topgolf, you may link your website to the home page of our Site, provided that you adhere to the following linking policy: (i) any link to Topgolfs Site must be a text only link and clearly marked Topgolf Site, (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Topgolfs names and trademarks, (iii) the link must point to the URL www.topgolf.com and not to other pages within the Topgolf Site, (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Topgolf, (v) when selected by a user, the link must display the Topgolf Site on full-screen and not within a frame on the linking Site, and (vi) Topgolf reserves the right to revoke its consent to the link at any time and in its sole discretion. a. This Site is made available to provide information about Topgolf in both the United States and United Kingdom. The staff were so helpful and even took the remining minutes off our bill. From time to time, Topgolf may avail itself of account updating services provided by the Payment Card industry, including, without limitation, VISAs Account Updater program or MasterCards Automatic Billing Updater program. It is one of the few places that not only offer a safe and fun place for families to go, but it can also cater to a wide range of other customers. Restrooms clean. Our Prime Time Flex Package includes 2 hours of game play for two bays with a maximum amount of 16 people (12 people can play at a time). from the original reservation. Recreation.gov is your gateway to explore America's outdoor TopGolf is a high end driving range during the day and a sporting club at night. Golf is a social. Topgolf reserves the right to seek all remedies available at law and in equity for violations of this Terms and Conditions Agreement, including suspending or blocking your access to the Site. Yep. We only purchased the '***** ******' from them. TOPGOLF, ITS AFFILIATES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS AND ANY OTHERS INVOLVED IN CREATING THE SITE AND/OR ITS CONTENTS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE FEATURES OF OR INFORMATION AVAILABLE ON THIS SITE IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Join InsideGOLF for only $20 - includes instant $20 Fairway Jockey credit! Just told me to do it online. And all that does is put you up on the list when you get there, it doesn't guarantee a time. We reserved a bay when little to our knowledge this is a charge Not to be applied to the bill once you show up. So is Topgolf, all the more so when you join up with unfamiliar faces. Worst experience and still trying to fix it. The Intellectual Property is owned or controlled by Topgolf or the party credited as the provider of the intellectual property. This is to help ensure that you show up at your scheduled time. I told her due to my call from your office/cooperate I paid for $700 worth of gift certificates and drove 3 hours on Sunday with wrong information, waste of time and gas. This is the version of our website addressed to speakers of English in the United States. tickets and permit locations, policies and fees vary widely and it is especially important At a Topgolf, what you do is reserve a bay. You also authorize Topgolf to charge your Payment Card for any other charges you may incur associated with your Monthly Membership. In the event of an irreconcilable inconsistency between the Additional Terms and this Terms and Conditions Agreement, this Terms and Conditions Agreement control. If you are making a reservation choose a freetime slot not the $25.00 reservation charge. I asked them if I could pay my deposit with a gift certificate if I go into the facility or is my only option is to pay online with 50% down. Just terrible. You're reserving 2. For the 30 days immediately following the suspension day, Topgolf may attempt to charge the Payment Card the periodic membership fee every 10 days. Topgolf does not guarantee the accuracy of information found on the Site. But our email and text updates are ones youll actually read. TopgolfS1, Customer Care at Topgolf, responded to this review. $50 Non-refundable Reservation Fee that doesn't apply to bill? InterContinental (IHG) Hotels in Birmingham, Extended Stay America Hotels in Birmingham. That day is Tuesday, when the price is slashed in half on all game play. So, I used the chat feature and after submitted my inquiry, I was forwarded to "Just Ask" a fee for service company. When you open the reservation info tab it does not specifically state that but the company thinks it does. There, pricing varies by time of day, day of the week and the floor (there are three) on which you're playing. Gift cards or not I'm still a potentially customer. Unlimited . They stated that I could go in and pay for my deposit with gift cards. You are solely responsible for any and all fees charged to your Payment Card by the issuer, bank or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. is in addition to the Recreation Fee and is non-refundable. Verification can help ensure real people write reviews about real companies. You also authorize Topgolf to place a pending charge to your Payment Card when you sign up for membership (for both lifetime membership and Monthly Membership), and prior to each subsequent periodic charge for Monthly Memberships. This Terms and Conditions Agreement and any disputes arising under or related to this Terms and Conditions Agreement, the Membership Agreement, Privacy Policy and/or any additional terms to this Site shall be governed by the laws of the State of Texas without reference to its conflict of law principles. Topgolf is more expensive than traditional driving ranges, which is understandable. Note that the headings contained in this Terms and Condition Agreement are inserted for convenience of reference only and shall not in any way define or affect the meaning, construction, or scope of any of the provisions contained in this Terms and Conditions Agreement. You still have to pay for your hour. We didn't!! Fun & Games, Game & Entertainment Centers. We require a minimum of 24 hours' prior notice of any cancellation of any session. A staff member wasn't present for either. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Customer Service here is horrible . Please share more information about your visit at www.topgolf.com/support-ta, so we can connect you with a manager to discuss further and invite you back! Call 1-800-GAMBLER (NJ/WV/PA/IL) or 1-800-9-WITH-IT (IN only) or 1-800-BETS-OFF (IA only) or 1-800-522-4700 (CO Only) or TN REDLINE: 800-889-9789. Keep in mind, that there are many exceptions, so it is best to review Topgolf International, Inc. (hereinafter referred to at times as Topgolf, Company we or us) welcomes you to www.topgolf.com, www.topgolfusa.com, www.topgolf.co.uk, and mytopgolf.com (collectively hereinafter referred to at times as the Site). That gets you a card to load up your time, your shot info and other stats. Please allow 2-3 working days for the refund to reach your bank account. Second, then you pay a by-the-hour rate to rent the bays at Topgolf. Please notify staff at the facility if you depart early to allow others to use the site. Yep. I pointed out their use of the TopGolf brand images and the lack of any other name associated with their operation. (But itll cost you, too up to $50.) For example, total costs = $25 reservation fee + $45 rental fee = $70 for 6 people to play for one hour. Disclaimer of Warranty and Limitation of Liability. This fee refund for an early departure after the facility check-out time has passed, the customer will not be refunded No portion of this Site may be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Topgolf. Customers may notify the call center to request a refund of remaining unused nights. That is correct. To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400 (Included). Topgolf International, Inc. (hereinafter referred to at times as Topgolf, Company we or us) welcomes you our websites (collectively, hereinafter referred to at times as the Site). Separate fee for the reservation. Just told me to do it online. Yes. If a customer requests a How BBB Processes Complaints and Reviews. Separate fee for the reservation. If the charge is accepted, then your Monthly Membership benefits will be reinstated as of the date the charge is accepted. Although Topgolf may open a new browser window when you click on a link to a third partys website, Topgolf does not guarantee that you will receive this alert when you leave the Site. date. There is no change fee if the customer wants to switch sites that are the same price with the same reservation If you've never been to one and become a member, the Topgolf membership fee is just $5 . She kept interrupting me and was rude, I asked for her manager. Save on tee times! Then, when all was submitted, they charged my c/c and not the eGift Card. We were the only people in the bar/food area and the bartender acted like he really didnt want to be there. I really enjoy going with family and friends for a good game at these unique driving ranges. While planning my event, I asked my sales person about seating and walking since I was having hip surgery, and my daughter's legs quickly weaken because she is a COVID long-hauler. Ask for a bay on 3rd level (best) or 2nd level. You agree to submit to the exclusive personal jurisdiction and venue of the courts located within Dallas County, Texas for any legal proceeding arising from this Terms and Conditions Agreement, the Membership Agreement, Privacy Policy and/or any additional terms to this Site, regardless of the cause of action or which party has initiated the legal proceeding. You may not save or archive a significant portion of the material appearing on the Site. Normally, 1 bay costs $45 (So $90). I would say below zero but thats not an option. 2023 Trustpilot, Inc. All rights reserved. This Site is provided free of charge and is for informational purposes only and does not create a business or professional services relationship between you and Topgolf. Need to file a complaint? Search for the Cancel Anything product on DoNotPay. You agree to pay the monthly periodic membership fees (plus taxes) in accordance with your Payment Card issuer agreement, if applicable. (But it'll cost you, too up to $50.) Other charges such as electricity or Recreation.gov! We went up to the bar area so we could get some food and drinks. We booked for 5 people and 5 chairs in advanced for 2 hours, the employee and the manager did nothing to resolve the issue and help us, and the employee took a chair directly from us, after paying nearly $165 dollars.